Refund policy

Return & Refund Policy — CutieToyCo

All sales are final.

CutieToyCo does not accept returns, exchanges, or issue refunds once an order has been placed.

Please carefully review your order, including the product selected, quantity, and shipping information, before completing your purchase.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and, when approved, provide a replacement or another appropriate resolution.

We are not responsible for damage caused after delivery, normal wear and tear, misuse, or items that have been opened or used.

If a package is marked as delivered by the shipping carrier but cannot be located, please contact the carrier directly to begin an investigation. CutieToyCo will assist when possible, but we cannot guarantee refunds or replacements for packages confirmed as delivered.

By completing a purchase from CutieToyCo, you acknowledge and agree to this Return & Refund Policy.