Contact information

Contact Policy

We’re happy to help with questions about your order.

Please contact us at:

Email: [your customer service email]
Business name: [your store name]

When contacting us about an order, please include your order number and the name or email used at checkout so we can assist you faster.

Please allow 1–3 business days for a response. Messages received on weekends or holidays may be answered the following business day.

For damaged, defective, or incorrect items, please contact us within 3 days of delivery and include clear photos of the item and packaging.

One important note: because you’re selling physical products, I’d keep the wording “all sales are final” but still allow remedies for damaged, defective, or incorrect items. A blanket “no refunds under any circumstances” policy can conflict with consumer-protection rights in some situations.